Dialogue
A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation
under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S… Oh, Mr. Roberts we’ve
been expecting you… and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservation
was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confirmation number.
A:You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re overbooked at the moment .
B: So…
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
Explain
Key Vocabulary:
check in — principle verb, infifinitive register at a hotel or airport
under the name — phrase name used for the reservation
reservation — common noun, singular booking
confirmation — common noun, singular an approval, verification
mix-up — common noun, singular confusion
complimentary upgrade — phrase free improvement of quality
overbooked — Adjective full
Example：
under the name
Example one.
A: My secretary made a reservation under my name.
Example two.
B: I’m sorry, sir, I don’t have a reservation under that name.
Example three.
C: Do you have a reservation under the name Smith?
mix-up
Example one.
A: There was a mix-up at the airport and my bags were sent to Antarctica.
Example two.
B: I’m sorry, sir, there’s been a terrible mix-up. We’ve given you the wrong baby.
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