Dialogue
A: Hello, Fairbrook Consulting, how may I help you?
B: Yes, this is Julianne Horton, and I’m calling to arrange an appointment with Ms. McNealy.
A: Certainly, what day were you thinking of?
B: How’s Thursday? Does she have any time available then?
A: Um. . . let me double check. . . unfortunately, she’s booked solid on Thursday, how does next Monday work for you?
B: Actually, I’ve got something scheduled on Monday. Can she do Tuesday?
A: Sure, Tuesday’s perfect. May I ask where you’re calling from?
B: Sure, Merton Financial Advisors.
A: Oh, actually, Tuesday’s no good. Sorry ’bout that.
Explain
Key Vocabulary
arrange — Verb to arrange
appointment — Noun (singular) an agreement to meet someone at a particular time
available — Adjective not busy, willing to talk to someone
double check — Phrase check again
booked solid — Phrase having no available place or time
work for you — Phrase be okay with you
scheduled — Verb planned at a specific time
no good — Phrase not okay
Example
double check.
Voice: Example one.
A: Do you have the tickets?
B: I think so, but let me just double check.
Voice: Example two.
C: I thought I sent that e-mail already, but let me double check
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booked solid
Voice: Example one.
A: I can’t get a hotel room; they’re booked solid until after the New Year. [NOTE: you can
also say “They are fully booked”
Voice: Example two.
B: I’m sorry, there are no seats available on this flight; we’re booked solid over the
Christmas holidays.
Voice: Example three.
C: Sorry, I can’t meet with you today, I’m booked solid
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appointment
Voice: Example one.
A: Please book an appointment for next week.
Voice: Example two.
B: Please schedule an appointment for next week.
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